Thursday, July 21, 2011

Why Do People in Customer Service Make Life So Difficult?

I just don't understand why people make getting things done so much more complicated and dramatic then it really should be. This post is inspired by my bank experience today which turned out great, wasn't a huge deal but seriously could have been avoided if the people who say they work for me actually worked for me.

To make a long story short - I needed to cash a check that was written to my maiden name and went to do this at a different branch that is closer to my house. I changed my name on my account to my married one and made it a huge point to tell the manager I worked with at my home branch to notate my account with both names to avoid any hassles that may occur.  I guess she forgot and the teller at the new branch wouldn't cash my check because it wasn't notated on my account. After discussing this matter for fifteen minutes, he eventually cashed it but told me "this was a courtesy" and I had to bring my marriage certificate in to show a manager in order to put a note on the account.

I had just worked out, went grocery shopping, had my bike in the car and Brian was waiting for me in the car patiently after I told him, "Oh, this shouldn't take long." YEAH RIGHT!

I'll be honest - I felt stupid standing there when this guy told me I couldn't cash my check. I was also furious because I was so happy when this branch opened up and I almost felt like closing my account and saying SCREW YOU! 

This afternoon I went back to the bank with my certificate armed and ready. It turned out to be a better experience than I expected and although I left feeling satisfied, I still couldn't help but think:

If the outcome was to be in my favor why did this teller go through all of that drama?

This incident isn't even the worse one I've had - be it grocery stores, cable bills, the bank, credit card companies, landlords, returning something, the post office - sometimes you have every thing you need and still there's a problem. I've argued with so many credit card companies over the phone to lower my interest rates and the first person is always nasty, mean and always says there's nothing he/she can do. Then they put a manager on the phone who is all nice and does whatever you need in a matter of seconds. Sometimes, you wonder - why did I go through all of that? We could have skipped the BS and went right to the point and not wasted any more time.

I am venting but sometimes I wish those experiences could be as easy as their advertisements make them sound. I don't always think it's a racial or sex thing - especially over the phone but maybe I'm aware of issues a little more because of how I used to get followed around in stores at the mall when I was a preteen or how when I was in grade school, a little girl who I played with every day all of a sudden one day told me she couldn't play with me anymore because I was black. Or maybe it was the time when someone said, " You're pretty for a black girl." These things don't define me but they resonate in the back of my head and make me understand how other people's perception of me can affect our interactions.

In short - People do your job and be nice about it and if there's a problem don't act like it's my fault for giving you my business.

Monday, July 18, 2011

I Got Everything Done Today...

That I wanted to do and it feels good.
Now I am going to enjoy a glass of wine and relax.
There are sunsets to catch and hills to drive to but I'll leave that for another day.

Wednesday, July 13, 2011

I Am Feeling Very Musical Today...

So I am sharing a song I've shared before but feel like it's appropriate for my mood. Happy Wednesday to you all! (Thursday if you're in a different country)

Find more Shaharoh songs at Myspace Music

Wednesday, July 6, 2011

The Art of Movie-Hopping

When it's hot as hell or you're broke or just extremely against the $30-$40 we have to spend on a day at the movies, movie-hop. There are so many movies out now that I honestly feel like I've paid enough money. I usual pay for one movie and catch another one so I'm getting two for the price of one.

I think there should be a rule on remakes - if I've already paid money to see a movie that came out when I was a kid, I should get to see it for free because chances are it's gonna suck anyway. Also, if the sequel to a film sucks, we should get refunds. Transformers 2, Grudge 2, Iron Man 2 -- Please send me my $12.00 in the mail and make it out to CASH.

Here are a few ways to make your movie-hopping experience worthwhile:

 - Look at the show times before you go so you know what time your second (or third, Lol) movie starts. Timing is crucial.

- When you go inside, figure out which theater number you'll be going to so when you exit the first movie, you can casually enter the other one without looking lost or suspicious.

- Going to the bathroom after the first movie helps not only to relieve your bladder for the next two hours but also it's a safe spot where you can dodge workers.

-Bring your own snacks. You don't want to scarf your nachos down during the previews of the first movie, drink a large coke and crash. The concession stand peeps will probably remember seeing your face if you're the only one who likes jalapenos on your popcorn. Plan ahead and eat something substantial before you leave your house so you won't be that hungry during the first movie. If you're on the healthy tip, pack some nuts and dried fruit in your big-ass purse or the woman in your life's purse if you're a dude and bring your own water. If you're not on the healthy tip, stop at 7-11 and stock up on your favorite chips, drinks and candy.

If you're gutsy, grab a sandwich from Subway to eat during the second movie. Nothing is funnier than breaking out your delicious turkey with avocado sandwich while everyone else is munching on stale-ass popcorn and smelling the aroma of your honey-oat bread.

Last but not least...don't get caught! And if you do, so what! Life's too short to worry about getting kicked out of a movie theater. Some people have to worry about getting kicked out of their apartment because the rent check is late.

*Movie-hopping mostly works at theaters that don't have assigned seating. You're really ballsy if you try this at a stadium seating venue.

Tuesday, July 5, 2011

Remember To Do Nothing

Sometimes it is best to remember to do nothing. There are dozens of to-do lists, goal lists and bucket lists out there and sometimes "what we have yet to do" becomes overwhelming. Don't get me wrong, getting things done and crossing off tasks on a list can be fulfilling but every so often it is nice to simply do nothing.

No television. No phone calls. No internet. No music. No tasks. Just you, alone with your thoughts. Maybe go to a park and sit on a bench. Maybe sit in your favorite chair in your house drinking a cup of tea.

I find myself missing the quiet sounds of the day that I used be lost in as a kid. Walking on the sidewalk, climbing trees, discovering new play spots--I miss the hidden symphonies of silence and as an adult, I make it point to hear them as much as I can and to enjoy the absence of distractions.

I make it a point to remember to do nothing.